Our 60-day money-back guarantee
We want you to love Whavi. If you're not completely happy for any reason, return your order within 60 days for a full refund — no questions asked.
How to start a return
- Email our team with your order number and the reason for your return.
- We'll send you simple return instructions.
- Once we receive your return, we'll process your refund to your original payment method.
Refunds
Refunds are issued to your original payment method once your return is received. Please allow a few business days for it to appear, depending on your bank or card provider.
Faulty or incorrect items
If your item arrives damaged, faulty or incorrect, contact us right away and we'll arrange a replacement or refund at no cost to you. This is in addition to your rights under the Australian Consumer Law.
