Here are the most common questions about Whavi orders, shipping, returns and product support. If your question is not listed, contact us and include as much detail as possible.
What does Whavi sell?
Whavi sells practical tech essentials such as USB-C cables, HDMI and DisplayPort cables, power banks, adapters, audio accessories, travel chargers and everyday setup tools.
Where does Whavi ship?
Whavi is being set up with a strong focus on US-friendly shipping routes. International checkout may also be available depending on the destination and product.
How long does delivery take?
Most orders are processed within 1-2 business days. After dispatch, US delivery is usually expected within 5-12 business days depending on the product, route and carrier. Tracking is shared when available.
How much is shipping?
Orders below 20.00 usually have a 2.99 shipping fee. Orders of 20.00 or more qualify for free shipping where checkout supports the destination.
Can I cancel my order?
Contact us as soon as possible if you need to cancel. Orders can only be cancelled before they are processed or shipped. If the order has already moved too far, we can help with return options after delivery.
Can I return or exchange my order?
Yes, contact us within 30 days of delivery. Items should be unused and in their original condition unless the item arrived damaged, faulty or incorrect.
What should I include in a support message?
For order questions, include your order number and checkout email. For product issues, include photos or a short video, the product name and a clear description of the issue.
Why did my order arrive in separate packages?
Some orders ship from more than one route or supplier location. This means items can arrive separately, even if they were ordered together.
Do bundle discounts apply to every product?
Bundle offers are designed for selected cables and accessories. Higher-cost products such as power banks or travel adapters may be excluded to protect fair pricing and healthy margins.
Are prices shown in USD?
The storefront is set up to show prices in USD for customers where that market is active. Checkout will show the final currency, shipping and taxes before payment.
How fast does Whavi reply?
We aim to reply within 24 hours on business days. Messages with order numbers, photos and clear details are usually easier to solve quickly.